Returns and refunds
This policy applies to consumer purchases from Heritage 93. For help with a return or cancellation, email joe@heritage93.com.
Changing your mind
For standard, non-personalised items bought online, tell us you wish to cancel within 14 days starting the day after delivery. If one order arrives in separate deliveries, the period starts after the last item arrives. You do not need to give a reason.
Email joe@heritage93.com or write to the address below. Any clear cancellation statement is sufficient. Send the items back within 14 days after telling us. You pay return postage for a change of mind.
These rights apply to our standard collection designs even when an item is printed after you order. You may also tell us you wish to cancel before delivery.
Personalised and bespoke items
The statutory change-of-mind cancellation right does not apply to goods made to your individual specifications or clearly personalised, such as clothing with a name or artwork created specifically for your order. We explain this before you place a qualifying custom order. Choosing a standard collection design, colour or size does not by itself make an item personalised.
If you need to change or cancel a personalised order, contact us as soon as possible so we can check what is possible. Your rights if an item is faulty, damaged, incorrect or not as described still apply.
Refunds
We refund returned items and the basic outward delivery charge when you cancel the whole order. Any extra paid for a faster delivery service is not refundable under this cancellation right. Refunds use the original payment method unless we agree otherwise, and are made within 14 days of receiving the goods or proof of return, whichever is earlier.
You may inspect and try on an item as you would in a shop. We may reduce a refund for lost value caused by handling beyond that. There is no cancellation or restocking fee.
Faulty, damaged or incorrect items
Contact us with your order details and a description of the issue. We will arrange the appropriate return, refund, repair or replacement under your consumer rights, including reasonable return costs where applicable. Your legal rights are not limited by the change-of-mind period.
Sending your return
Please include enough information for us to identify your purchase, and keep proof of posting. Contacting us first can help us assist you, but prior approval and use of our optional form are not required to exercise your cancellation right.
Business and returns address
Heritage 93
22 Hughenden Reach
Maidstone
ME15 6ZL
United Kingdom
Questions and cancellation notices: joe@heritage93.com.
Cancellation form (optional)
You may copy and send this form by email or post, but any clear cancellation statement is sufficient.
To: Heritage 93, 22 Hughenden Reach, Maidstone, ME15 6ZL, United Kingdom; joe@heritage93.com
I/We give notice that I/We cancel my/our contract for the following goods:
Goods: ____________________
Order date: ____________________
Date received: ____________________
Customer name(s): ____________________
Customer address: ____________________
Signature (only for a paper form): ____________________
Date: ____________________
Delete whichever of “I/We” and “my/our” does not apply.